ICL PLC

 
Location: Elstree
Position: Helpdesk Supervisor
Dates: April 1995 to March 1997

  • 1st Line Technical support
  • Fault call allocation to remote engineers
  • Hardware and software maintenance
  • Managing Adhoc IT requests
  • Producing weekly SLA stats.



Location: London
Position: Project Co-Ordinator
Dates: April 1997 to January 1998


  • Setting up 2 IT help desks.
  • Implementing and managing the setup of a centralized spares helpdesk covering 16 sites.
  • Hardware and software support
  • Hardware Procurement
  • Producing Weekly management reporting
  • Managing and Maintaining all documentation related to the business



Experience