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  • End User Support - Supporting users with day to day hardware and software issues as well as assisting with their questions on all software and technology.
  • Network Support - Making sure all servers, switches and infrastructure are performing as they should on a daily basis. Maintenance of telephone systems.
  • Network Infrastructure - Planning of all copper and fibre cabling installations, new and replacement. Configuration and Installation of all managed switches and server hosts, SANS and backup systems.
  • Network Security - Maintenance of Anti-Virus, Firewall and management of Email & school data to GDPR standards. Management of Internet Filtering.
  • VMware & Hyper-V - Creation, management and maintenance of all server clients on both VMware & Hyper-V.
  • Microsoft Server & Workstation - Installation and upgrade of both Windows Server and Windows Workstation. Ensuring all are patched and all security updates are applied.
  • PC & Laptop Repairs - Repair and component swaps in both workstations and laptops. Reinstallation of operating systems, both manual and by Windows Deployment Server. 
  • Managed Wi-Fi - Set up and maintenance of Managed Wi-Fi controller and AP's. Management of BYOD devices.
  • Software Testing - Testing all new software in a model environment to ensure compatibility and funtionality with the network and existing software.
  • IT Procurement - Procurement of all IT ensuring value for money is achieved at all times.
  • Project Management - Planning and implementation of all IT projects, large and small through to completion.
  • Network Documentation - Creation and updating of in-depth Network documentation.
  • Asset Management -Management and updating of cloud based Asset Management database. Responsibly disposing of redundant equipment.
  • Budget Management - Management of the IT budget, ensuring value for money is observed at all times and overspends do not occur.